Refund and Returns Policy

Last Updated: 2 October 2026

At Youth Face Beauty, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return in accordance with the policy below.

1. Return Window

We accept eligible return requests within 7 days of delivery.

The return request must be submitted within 7 days from the date the order is shown as delivered.

Requests submitted after this period may not be accepted.

2. Products Eligible for Return

A product may be eligible for return if:

• You received the wrong product.
• The product arrived damaged.
• The product arrived defective.
• The product is materially different from the product ordered.
• The product is unused, unopened, and in its original condition, where applicable.
• The product is returned with its original packaging, labels, seals, accessories, and other included items.

For damaged or incorrect deliveries, please contact us as soon as possible after delivery.

3. Hygiene and Personal-Care Products

Because our products include skincare, beauty, cosmetic, and personal-care products, we generally do not accept returns of products that have been opened, used, tested, or tampered with for hygiene and safety reasons.

Products with broken seals, opened packaging, missing labels, or signs of use may not be eligible for return unless the product was received damaged, defective, or incorrect.

This restriction does not affect your rights where applicable law requires a remedy for defective, damaged, or incorrectly supplied products.

4. Products Not Eligible for Return

Returns may not be accepted for:

• Products that have been opened or used
• Products that have been tested or applied
• Products with broken or removed seals
• Products damaged after delivery due to misuse or improper handling
• Products returned without original packaging where the packaging is required for verification
• Products returned after the 7-day return period
• Products purchased through unauthorized sellers or third-party channels
• Products where the customer simply changes their mind after opening or using the product

5. Damaged or Incorrect Products

If your order arrives damaged, defective, leaked, broken, or incorrect, please contact us promptly.

We may ask you to provide:

• Order number
• Photographs of the product
• Photographs of the packaging
• Photographs of the shipping label
• A short description of the issue
• Video evidence where reasonably necessary for verification

This information helps us investigate the issue with our shipping or fulfilment partners.

If the issue is verified, we may provide a replacement, exchange, or refund, depending on the circumstances and product availability.

6. How to Request a Return

To request a return, contact us using the details below and provide:

Subject: Return Request – [Order Number]

Please include:

• Your name
• Order number
• Product name
• Date of delivery
• Reason for return
• Photographs/videos where applicable

Our team will review the request and inform you whether the return is approved.

Important: Please do not send a product back before receiving return instructions from us.

7. Return Shipping

For an approved return caused by:

• Wrong product supplied by us
• Damaged product received
• Defective product
• Product materially different from the order

we may arrange or reimburse reasonable return shipping, subject to verification.

For other eligible returns, where applicable, the customer may be responsible for the return shipping cost.

The applicable return shipping responsibility will be communicated when the return is approved.

8. Return Condition

Returned products must be:

• Unused
• Unopened
• In their original condition
• In the original packaging where applicable
• Accompanied by the relevant order information

We reserve the right to reject a return if the returned product does not meet the conditions of this policy.

9. Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If the refund is approved, the refund will generally be processed to the original payment method used for the purchase, where technically possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

Shipping charges, where applicable, may be non-refundable unless the return is due to an error, damage, defect, or other circumstance for which we are responsible.

10. Refund Processing Time

After an approved returned product has been received and successfully inspected, we will initiate the eligible refund.

Depending on the payment method and financial institution, it may take additional business days for the refund to appear in your account.

We are not responsible for delays caused by banks, payment gateways, card issuers, or other financial institutions after the refund has been initiated.

11. Exchanges and Replacements

Where a product is received damaged, defective, or incorrect, we may offer a replacement or exchange if the same product is available.

If the replacement is unavailable, we may offer an eligible refund or another appropriate resolution.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to a shipping provider.

If the order has already been dispatched, the customer may need to follow the applicable return/refusal process.

13. Refused or Undelivered Orders

If an order is returned to us because the customer:

• Refuses delivery
• Provides an incorrect or incomplete address
• Is unavailable to receive the order
• Does not respond to delivery attempts
• Fails to collect the shipment where applicable

any refund will be subject to the applicable shipping, return-to-origin, or other costs incurred by us, where permitted by applicable law.

14. Promotional and Discounted Products

Products purchased during promotions, discounts, bundles, or special offers remain subject to this Refund and Returns Policy unless a specific promotional condition states otherwise.

Any special return condition applicable to a promotion will be clearly communicated at the time of purchase.

15. Third-Party Marketplace Purchases

This policy applies to purchases made directly through YouthFaceBeauty.com.

If you purchased a Youth Face product through another marketplace, retailer, reseller, or third-party website, the return and refund policy of that seller or marketplace may apply.

Please contact the seller or platform through which the purchase was made.

16. Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer rights or legal remedies that cannot legally be excluded under applicable law.

Where applicable law provides a mandatory right to a refund, replacement, repair, cancellation, or other remedy, those rights will continue to apply.

17. Fraudulent or Abusive Return Requests

We reserve the right to investigate return requests and take appropriate action where we identify suspected fraud, misuse, repeated abuse of the return process, falsified evidence, or other dishonest activity.

Any action will be taken in accordance with applicable law.

18. Contact Us

For return, replacement, or refund requests, please contact us:

Business Name: Beauty Mart / Youth Face Beauty
Website: https://youthfacebeauty.com
Address: Azad Nagar, 4th Cross, Bhatkal, Karnataka, India
Phone: +91 99808 81230

Please include your order number when contacting us about an order.

Quick Summary

Policy note: Google Merchant Center requires the return information on your website to be accurate and consistent with what you configure in Merchant Center, including the return window, eligible condition, return method, outcome, and return-shipping cost.